Once
I have made my reservation, will I receive any written
confirmation from the hotel?
How
do I reserve my hotel room?
Our reservation process is very simple. After you fill in the fields
marked in bold on the Search Form, click the Browse All
Hotels button or the Search Available Hotels button.
A list of hotels will appear on the left side of the screen.
For more information, click the hotel’s name or the info
button below the name. When you select your hotel click the Prices
and Availability button to see if the hotel is available on your
dates, and what rate types are available.
·
After room types and rates are returned to your screen,
you will be able to choose the rate you desire by reading the room
info in the center of the screen, then clicking on the actual rate on
the right side of the screen.
·
After you have selected your desired room type,
you will be taken to a "Scuba.To Secure Reservation
Request" form. Then you will need to review the "Reservation
Information" and fill in the blanks on the "Customer
Information" section. Be sure your name is spelled correctly.
·
The last part of the "Customer Information"
section will ask you if you would like your reservation to be handled
by the "Auto Booker" or a "Live Agent." If you
have special requests for Scuba.To or the Hotel, you reservation
will need to be handled by a "Live Agent", or one of TravelNow.com’s agents, to ensure your request receives the proper
attention. If you are happy with the room type you have selected and
would like your confirmation number to be returned to you in seconds
please select "Auto Booker" and the TravelNow.com reservation system will return a response to you in seconds! After you
fill out all of the needed information please press the
"Continue" button. [top of page]
When
do I have to include my credit card number?
In some cases you will be required to submit a credit card number
at the time of booking. The hotel needs your credit card number to
hold your room and to send a confirmation number. Your credit card
will not be charged until you check out of the hotel unless the type
of room you selected states that a deposit is required. We recommend
using a credit card to guarantee your reservation. The majority of the
hotels will not hold rooms without a credit card number. [top of page]
Is
it safe to use my credit card?
For your security, TravelNow.com utilizes Netscape's secure commerce
server which encrypts the credit card number, encoding it into a
non-usable form. [top of page]
What
credit card types are accepted for guarantee/deposit?
The card types accepted for guarantee/deposit will be listed in
the Info section of the hotel description. [top of page]
My
credit card number is correct, but the hotel is not accepting it. Why?
There are a few possibilities:
·
Your card type is not accepted at the hotel.
·
The card expiration date precedes the reservation date.
·
You have reached your credit limit.
·
There is a computer error. [top of page]
What
is the cost for using Scuba.To’s service?
There is NO CHARGE or service fee to use Scuba.To's hotel
reservation service or search engine. Cancellation terms may vary from
hotel to hotel. [top of page]
When
I submit my reservation, where does my request go?
All reservation
requests going through the "Auto Booker" will be responded
to, on your screen, within seconds of your request. All "Live
Agent" requests will be handled in the order received 24 hours a
day, 7 days a week. Some hotels do not confirm reservations
immediately (most foreign and some domestic). In this case, you will
receive a letter from TravelNow.com without a confirmation number.
Your reservation IS NOT confirmed until you receive a confirmation
number from us. When we receive the confirmation number, it will be
forwarded to you. [top of page]
How
long will it take to respond to my reservation request?
All requests going through the "Auto Booker" will be
responded to, on your screen, within seconds of your request. All
"Live Agent" requests will be handled in the order received
24 hours a day, 7 days a week. [top of page]
How
do I check on my request for a hotel?
If your booking was made using the "Auto Booker" you will be
able to see your reservation details on the screen immediately
following your request. In addition, you will be sent an email with
the same information. If your booking was made by using the "Live
Agent" option, your booking will be processed through
TravelNow.com and finalized by email, which will contain the
confirmation number, hotel address and phone number, as well as
TravelNow.com's email address reply@TravelNow.com. Always feel free to
contact us with any inquiries regarding your request. For fastest
service please include your "Request Number" which you will
receive after you submit your booking. [top of page]
What
is the cancellation policy on my reservation?
Cancellation periods vary from one hotel to another. The standard
increments are to cancel the room(s) by 4 or 6 PM, or 24, 48, or 72
hours prior to your specified arrival. If you cancel before this,
generally you will not be charged a penalty (the exception is special
sold out availability reservations, which apply a $50.00 cancellation
fee). Canceling after this period will result in a cancellation
penalty fee. Read the hotel description to determine the cancellation
policy of your hotel. [top of page]
What
about the special discounts?
Most of the participating hotels offer "Scuba.To
Preferred" rates to our users. These rates offer substantial
savings but are subject to availability and may carry certain
restrictions. Rates do not include taxes and may vary due to seasonal
changes or special events. Due to the nature of the hotel industry,
rates and applicable discounts are constantly changing. [top of page]
I'm
looking for a hotel in Los Angeles. Can you help me?
Our reservation agents are unable to do individual searches for
clients due to our high volume of reservations. Use the Search Form
for availability and rates at over 30,000 hotels around the world. [top of page]
Is
there a hotel shuttle service to/from the airport?
Many hotels offer shuttle service to and from the airport. This should
be listed in the Info section of the hotel listing. There may be a
charge for this service. [top of page]
Is
parking available? Free parking? Long-term parking?
Most hotels offer free parking to their guests. Long-term parking is
offered at the discretion of the hotel (often in conjunction with park
and fly rates). This will be listed in the Info section of the hotel
description. [top of page]
Can
I specify where I would like my room located (preferred floor, next to
pool, etc.)?
The hotel staff will do their best to accommodate special requests. We
cannot guarantee room location because it is subject to availability.
[top of page]
What
if there will be more than two adults in the room?
Most hotels allow additional adults to stay in the rooms, at a charge
(usually between $5.00-$20.00 per person). Some hotels have a limit on
how many people can stay in a room. This will be listed in the Info
section of the hotel description. [top of page]
Our
children will be with us... do they stay free?
Usually children under 12 stay for free in their parent's room using
the existing bedding. The age requirement differs depending on the
hotel’s policy. This will be listed in the Info section of the hotel
description. [top of page]
Are
rollaway beds/cribs available?
Most hotels offer rollaway beds and cribs (typically at a charge-
$5.00-$20.00 each). Some hotels have restrictions on what room types
will allow rollaway beds. This will be listed in the Info section of
the hotel description. [top of page]
I
don't have 24 hours to wait for a confirmation. What can I do?
Typically, all hotel reservations are made in real time and your
confirmation should only take a few seconds. However there can be
delays. In this case, you will receive a letter from us without a
confirmation number. When we receive the confirmation number, it will
be forwarded to you. If there is a special request or rate change
associated with your reservation, the request will be sent to a
TravelNow.com agent. While we ask for 24 hours, it usually doesn't
take that long. If you cannot wait, you may need to contact the hotel
directly. [top of page]
Are
taxes included in the rate?
Taxes and miscellaneous charges are not included in the room rate. The
tax rate at the hotel is listed in the Info section of the hotel
description. [top of page]
Is
the room rate per person or per night?
The room rate is per night. The rate will reflect the number of
persons you entered on the Search Form. It's for one person if you
selected one person and it's for two people if you selected two
people. [top of page]
What
are the directions to the hotel?
The directions to the hotel are listed in the Info section of the
hotel description. [top of page]
Is
breakfast included?
Many hotels offer free breakfast. This should be listed in the Info
section of the hotel listing. Often this is a continental breakfast or
sometimes just coffee and donuts. [top of page]
Is
there a waiting list for sold out hotels?
In certain instances, Scuba.To can make reservations at sold out
hotels. If you want to be placed on a waiting list, you will need to
contact the hotel directly. [top of page]
I'm
should receive a discounted rate. How do I get this?
The rates displayed are the only rates available to Scuba.To for
reservations. If you are entitled to receive any special discounts,
you will need to contact the hotel directly. [top of
page]
When
will my reservation be at the hotel?
- Special sold
out availability reservations:
As these rooms are booked through a consolidator, your name
will not appear at the hotel until a week before your arrival
date. Rest assured, the room is booked, the hotel just doesn't
know that you will be the person staying in it.
- Standard reservations
It takes a minimum of 24 hours before your reservation details
reach the hotel computer system. Rest assured, the room is booked,
the hotel just hasn't input your details into their system yet. [top of page]
Once
I have made my reservation, will I receive any written confirmation
from the hotel?
No. The confirmation you receive is all you
will need. It displays your TravelNow.com request number, the hotel
information, the rate, your confirmation number, and the hotel's
cancellation policy. [top of page]
